Return & Refund Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the conditions below must be met.

For hygiene, personalization, or product protection reasons, certain items may not be eligible for return, including the following.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5-10 business days, depending on your payment provider.

Original shipping fees are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@ogledalo.store with the details listed below.

We will review the issue and offer an appropriate solution, which may include a replacement, store credit, or refund.

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

We do not guarantee exchanges. If you would like a different item, the simplest option may be to request a return if eligible and place a new order.

Email: support@ogledalo.store

Business Name: OGLEDALO